Starting July 13, 2022, the APHIS Core Message Set Help Desk will be staffed Monday through Friday from 8 a.m. to 7 p.m. Eastern Time to assist stakeholders submitting APHIS Core Message Sets in the Automated Commercial Environment (ACE).
The Help Desk staff is on hand to review stakeholder message sets, clarify error codes and flags, provide disclaim guidance, and answer general message set questions.
The APHIS Core Message Set Help Desk is available 24 hours a day, 7 days a week. Stakeholders can call 1-833-481-2102 or e-mail ace.itds@usda.gov to access the Help Desk.
If you are calling:
Select Option 1 for new inquiries
Select Option 2 for existing inquiries (include your reference ticket)
If you are emailing:
If available, provide a copy of your full Message Set transmission and/or associated error codes
Additionally, users can visit APHIS’ ACE webpage and the APHIS Core Message Set Questions and Answers webpage for additional information and resources.
Original source can be found here.
