Starting July 13, 2022, the APHIS Core Message Set Help Desk will be staffed Monday through Friday from 8 a.m. to 7 p.m. Eastern Time to assist stakeholders submitting APHIS Core Message Sets in the Automated Commercial Environment (ACE).
The Help Desk staff is on hand to review stakeholder message sets, clarify error codes and flags, provide disclaim guidance, and answer general message set questions.
The APHIS Core Message Set Help Desk is available 24 hours a day, 7 days a week. Stakeholders can call 1-833-481-2102 or e-mail ace.itds@usda.gov to access the Help Desk.
If you are calling:
Source: U.S. Department of Agriculture Animal and Plant Health Inspection Service
