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PolyAI Announces Strategic Collaboration with AWS to Drive Enterprise Adoption of Next-Gen Voice AI in Customer Service
NEW YORK and LONDON, Aug. 6, 2024 -- Today, PolyAI, a leader in customer-led conversational AI solutions, announced a Strategic Collaboration Agreement with Amazon Web Services (AWS) as its preferred cloud provider. This partnership will leverage Amazon SageMaker and Amazon Bedrock to accelerate the adoption of generative voice AI capabilities within enterprise contact centers.
This collaboration reinforces PolyAI's expertise in deploying large language models (LLMs) and generative AI at an enterprise scale. It builds upon client successes that have earned PolyAI specialized designations such as the Travel & Hospitality and Conversational AI competencies within the AWS Partner Network.
The collaboration allows PolyAI to leverage AWS in several key ways:
By using Amazon SageMaker, PolyAI will train and fine-tune an integrated suite of speech recognition, large language models (LLMs), and text-to-speech models. These functions will be specifically adapted for spoken customer service interactions.
With Amazon Bedrock, PolyAI gains access to high-performing foundation models and features around security and safety. These include responsible AI guardrails and agile model selection to reduce business risk and preserve brand identity. The collaboration aims to deploy generative AI capabilities seamlessly within enterprise contact centers.
PolyAI voice assistants are available on AWS Marketplace with integration to Amazon Connect and other enterprise contact center platforms. This collaboration will make it easier for users to launch exceptional customer experiences with PolyAI voice assistants.
"PolyAI's mission is to help businesses offer the best version of themselves in every customer interaction. We are thrilled to be teaming with AWS to unlock the true potential of world-class voice AI for enterprise customer service," said Michael Chen, VP of Strategic Alliances at PolyAI. "By supercharging PolyAI's expertise with the power of AWS, we can deliver truly engaging voice assistants for effortless customer experience at scale while maintaining the highest security and performance standards."
"It's great to see PolyAI using the innovative capabilities of SageMaker and Bedrock to transform customer experience for enterprise organizations," said Baskar Sridharan, Vice President of AI/ML Services & Infrastructure at AWS. "This is an area where we see huge demand for generative AI solutions."
Businesses can explore PolyAI's conversational AI solutions on the AWS Marketplace or request a demo directly.
