A recent report by the Federal Trade Commission (FTC) staff reveals that nearly 89% of surveyed smart products do not provide consumers with information on how long they will receive software updates. These updates are crucial for maintaining device security and functionality.
The FTC's East Central Regional Office examined 184 smart products, including hearing aids, security cameras, and door locks, to assess the availability of update duration information. The findings indicate that if manufacturers cease providing updates, these devices could lose their smart capabilities or become insecure.
Samuel Levine, Director of the FTC’s Bureau of Consumer Protection, stated: “Consumers stand to lose a lot of money if their smart products stop delivering the features they want. Our study shows that nearly 89% of manufacturers of products we examined failed to post this information prominently or make it readily available. When shopping for smart devices, consumers should ask questions and consider how long their product will last.”
The review involved checking manufacturers' product webpages where consumers typically seek detailed device information. It was found that 161 out of the surveyed products did not offer details on support duration or end dates. Additionally, basic internet searches conducted by staff failed to uncover support information for two-thirds (124) of the devices.
The report suggests that failing to inform potential buyers about software update durations might breach the Magnuson Moss Warranty Act. This act mandates that written warranties on consumer goods over $15 be accessible before purchase and include specific disclosures. Moreover, not providing such information could violate the FTC Act if manufacturers imply or explicitly state how long a product remains usable.
The Federal Trade Commission is committed to promoting competition while protecting and educating consumers. The agency emphasizes it will never demand money or make threats and encourages reporting fraud at ReportFraud.ftc.gov.
