PagerDuty, Inc., a company specializing in digital operations management, has announced new generative AI and automation features within its PagerDuty Advance platform. This development is part of a collaboration with Amazon Web Services (AWS) and was revealed at AWS re:Invent 2024 by PagerDuty's Chairperson and CEO, Jennifer Tejada. The integration combines PagerDuty Advance with Amazon Q Business, Amazon Bedrock, and Amazon Bedrock Guardrails to help organizations incorporate generative AI into their incident management processes.

According to research conducted by PagerDuty, service disruptions have increased by 43% over the past year, with each incident costing up to $800,000. In response to these challenges, the collaboration aims to provide businesses across various industries with tools for improved operational resilience.

Matt Garman, CEO of AWS, emphasized the partnership's focus on operational excellence: "AWS and PagerDuty share a commitment to operational excellence... We’re expanding our longstanding partnership to help businesses safely apply generative AI."

Jennifer Tejada highlighted the importance of reliable technology: "Today’s customers demand flawless digital experiences... Together, we are driving transformative outcomes — helping organizations grow revenue, accelerate innovation, and reduce risk with confidence."

The new features include integrations that allow for enhanced situational awareness during incidents using AI-powered support through platforms like Slack and Microsoft Teams. These capabilities are powered by Amazon Bedrock and aim to streamline responses during disruptive events.

Stephen Elliot from IDC commented on the strategic use of AI in incident management: "AI continues to be a top priority for IT leaders as they look to enhance efficiency... Partnerships like the one between AWS and PagerDuty provide a clear roadmap for how enterprises can strategically implement AI."

The integrations are now generally available in all regions where PagerDuty operates.