The Federal Trade Commission (FTC) is distributing over $934,000 in refunds to consumers affected by shipment delays from the online used car dealer Vroom. This action follows charges made by the FTC in July 2024, where it was alleged that Vroom did not comply with several rules including the Mail, Internet, and Telephone Order Rule, the Pre-Sale Availability Rule, and the Used Car Rule.
According to the FTC's complaint, Vroom misrepresented its inspection processes and failed to secure consumer consent for shipment delays or provide timely refunds when deliveries were not made as promised. Additionally, it was claimed that Vroom violated the Used Car Rule by delaying delivery of Buyers Guides and omitting required information. The company also allegedly neglected to provide necessary warranty information.
The funds for these refunds come from a settlement reached with Vroom in July 2024. This settlement also includes measures preventing Vroom from misleading consumers about vehicle inspections or shipping and mandates that they provide necessary disclosures.
Checks are being sent to 20,361 consumers who were impacted. These recipients are advised to cash their checks within 90 days as specified on the check. For inquiries regarding payments, consumers can contact Simpluris at 866-675-2533 or visit the FTC website for more information on the refund process. The FTC emphasizes that they will never ask individuals to pay money or share account details to receive a refund.
The Commission's interactive dashboards offer a detailed state-by-state breakdown of refunds issued in various cases. In 2024 alone, FTC actions resulted in over $337 million being refunded to consumers nationwide.
The Federal Trade Commission aims to foster competition while protecting and educating consumers. They assure that they will never request money, make threats, instruct money transfers, or promise prizes. Consumers can learn more about relevant topics at consumer.ftc.gov or report fraud and scams at ReportFraud.ftc.gov. Updates from the FTC can be followed through social media channels along with consumer alerts and business blogs.
