The Federal Trade Commission (FTC) is distributing over $18 million in refunds to consumers impacted by misleading claims from Publishers Clearing House (PCH). Following an FTC action, PCH agreed to a payout of $18.5 million and to implement substantial changes to its e-commerce operations.
According to the FTC's complaint, PCH targeted older and lower-income consumers, misleading them into believing that purchasing products was necessary to enter sweepstakes or could enhance their chances of winning. Furthermore, PCH allegedly sent emails with misleading subject lines, making consumers think they were associated with official documents like tax forms. The FTC also accused PCH of deceptive practices regarding shipping and handling fees and the misrepresentation of orders as “risk-free,” despite consumers having to return products at their own expense to get a refund.
The FTC is issuing checks to 281,724 consumers who purchased a product from PCH after responding to one of the emails in question. Recipients are advised to cash their checks within 90 days, as noted on the checks. Consumers with queries regarding their payments can contact the refund administrator, Rust Consulting, at 888-516-0774 or via email at info@PCHRefunds.com. The FTC website also provides answers to frequently asked questions about the refund process. The Commission emphasizes that it will never ask for money or account information for refunds.
FTC's interactive dashboards offer a state-by-state breakdown of refund figures related to their cases. In 2024, the FTC's efforts led to more than $338 million in refunds to consumers nationwide.
The Federal Trade Commission is dedicated to promoting competition and safeguarding and educating consumers. The FTC assures the public that it will not demand payments, issue threats, or promise prizes. For more information on consumer issues, individuals can visit consumer.ftc.gov or report fraud and scams at ReportFraud.ftc.gov. Updates and alerts from the FTC are also available on social media and through their consumer alerts and business blog.
