The United States has reached a settlement with Knights Inn Nashville to resolve allegations of violating the Americans with Disabilities Act (ADA). The hotel allegedly refused to accommodate a family with a service animal due to its policy, as announced by Acting United States Attorney Robert E. McGuire for the Middle District of Tennessee.
“Service animals are vital to the health and welfare of people in our community who need them,” said Acting United States Attorney Robert E. McGuire. “This settlement shows that we will vigorously enforce the law to make sure that Tennesseans have equal access to facilities and not be barred because of challenges they may face.”
The incident involved a Complainant who had reserved a room at Knights Inn Nashville on August 15, 2024, noting they would bring a service animal. Upon arrival, hotel staff initially refused accommodation due to their policy against service animals. After explaining federal and state laws and providing unnecessary documentation, the family was allowed to stay.
As part of the settlement, Knights Inn Nashville agreed to post signage welcoming service animals and implement policies for all hotels owned by the same proprietor. ADA training will be provided to relevant staff members.
Knights Inn Nashville will compensate the Complainant $4,000 and pay a $2,000 civil penalty to the United States.
Assistant United States Attorneys Kimberly Veirs and Ellen Bowden McIntyre handled the investigation and negotiation of this agreement.
These civil claims are allegations only, with no determination of liability made.
This year marks the 35th anniversary of the ADA, emphasizing equal rights for individuals with disabilities.
For more information about ADA rights or filing complaints, resources are available through various Justice Department channels.
