The Department of Defense (DoD) has been selected as a winner of the 2024 Service to the Citizen Award for its Defense Manpower Data Center (DMDC)-led project team. This initiative focuses on improving access to DoD Identification (ID) cards for service members, retirees, and their families.
The team included representatives from DMDC, Air Force, Army, Navy, Marine Corps, Space Force, National Oceanic and Atmospheric Administration, Public Health Service, Coast Guard, and the Government Publishing Office (GPO). They collaborated to develop an automated solution allowing active, retired, and disabled Uniformed Service members and their families to renew their Uniformed Services Identification (USID) cards online and receive them by mail.
"In just over a year since going live, over 100,000 USID cards have been issued with this new capability," said DMDC Director Sam Yousef. "Individuals no longer have to travel near or far to a DoD ID card facility and wait in person to receive their USID card. The ID card facilities can focus more on those needing immediate, in-person support for things like CAC issuance or adding a new family member."
The Service to the Citizen Program recognizes public servants who demonstrate excellence in delivering services that impact the public's lives and rebuild trust in government. The DMDC-led team was one of six teams from DoD selected as winners of the 2024 awards. Other winners include:
- U.S. Navy for MyNavy Career Center
- U.S. Naval Academy for Leadership, Ethics, and Law Department
- U.S. Air Force
- Defense Information Systems Agency (DISA) for Proactive Performance Monitoring
- U.S. Air Force Reserve Command
The award ceremony will take place on September 13, 2024 in Washington D.C., as part of the Champions of Change Program.
For more information about Service to the Citizen Awards: [Service to the Citizen Awards](https://www.servicetothecitizen.org/)
To learn more about the Online USID Card Renewal capability:
[ID Card Office Online](#)
[Capability Overview](#)
[Capability FAQs](#)
