U.S. Attorney Henry C. Leventis | U.S. Department of Justice
Acting United States Attorney Thomas J. Jaworski announced that Triumph Hospitality, LLC and A&S Hospitality Management, LLC have agreed to settle allegations regarding ADA violations at the Garner Hotel in Clarksville, Tennessee. The allegations claimed that the hotel did not honor a reservation for an accessible room made by a person with a disability.
As part of the settlement, the hotel will implement ADA training and pay $5,000 to the complainant along with a $2,000 civil penalty to the United States. "We are committed to enforcing the rights of persons with disabilities in Tennessee," said Acting United States Attorney Thomas J. Jaworski. He emphasized that hotels must manage reservations for accessible rooms properly and should not question guests' disability status.
The complaint stated that when the individual arrived at check-in, their reservation was not honored. Additionally, inappropriate comments were allegedly made by hotel staff about the individual's disability status in front of others present in the lobby. The hotel could not provide an alternative accessible room either on-site or elsewhere.
Under the Settlement Agreement terms, Garner Hotel's owners will adopt an ADA policy compliant with federal regulations and conduct necessary training for staff. However, it is noted that these claims are allegations only without any determination of liability.
Assistant U.S. Attorney Mike Tackeff led the investigation and negotiated this agreement.
For further information on ADA compliance or to file complaints, resources are available through www.ada.gov or via phone at 800-514-0301.