The U.S. Department of Housing and Urban Development (HUD) has been recognized as a top ten federal agency for employee and customer experience. This recognition comes from a recent study conducted by the Partnership for Public Service, which evaluated 21 Cabinet-level and large agencies.

HUD's placement in the top ten highlights its dedication to improving employee engagement, communication, and leadership to better serve the public. Adrianne Todman, HUD Agency Head, expressed pride in the team's efforts: “I am proud of the HUD team’s collective work to be more available to the people who need us.” She noted that during the Biden-Harris Administration, HUD has focused on enhancing employee experience and work environment.

The study pointed out that mission-support services like human capital, IT, finance, and procurement are crucial for creating a strong employee experience that enhances public service delivery. HUD's ranking reflects its strategic investments in these areas while aligning internal operations with its mission of fostering inclusive and sustainable communities nationwide.

HUD has succeeded in providing a productive internal customer experience for employees, leading to improvements in supporting mission-critical operations. The department's top ten ranking emphasizes its role as a leader in federal service excellence. It demonstrates that empowering employees is essential for delivering impactful results for communities.

This acknowledgment serves as evidence of HUD’s leadership in promoting engagement, collaboration, and continuous improvement. As it continues focusing on its workforce, HUD remains committed to advancing initiatives that strengthen internal operations and enhance services provided to the American public.