StubHub, the largest ticket exchange and resale provider in the United States, will pay $10 million to settle charges from the Federal Trade Commission that it violated federal law by not clearly disclosing full ticket prices up front, according to an April 9 announcement.
The case highlights growing concerns about transparency in live-event ticket sales and aims to ensure consumers are able to make informed purchasing decisions. The FTC said StubHub failed to comply with its Rule on Unfair or Deceptive Fees, which requires businesses to display the total price of tickets—including all mandatory fees—clearly and prominently before a purchase is made.
Christopher Mufarrige, Director of the FTC’s Bureau of Consumer Protection, said: “The Commission’s Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up-front to enable consumers to make fully informed purchasing decisions. Price transparency is essential to a free and competitive marketplace. Today’s settlement underscores the Commission’s commitment to ensuring that consumers pay the price they are promised.”
According to the complaint filed by the FTC, StubHub did not disclose mandatory fees or provide a total price in several key places on its website for tickets sold between May 12 and May 14, 2025. This included high-demand National Football League tickets leading up to when schedules were announced. The company also received a warning letter from the agency in May 2025 regarding these practices.
The proposed order requires StubHub not only to pay $10 million for consumer redress but also prohibits future misrepresentation of prices or fees. Within 90 days of approval by a District Court judge, StubHub must provide refunds or compensation through a settlement program for eligible U.S. customers who bought tickets during that period without seeing full pricing information at checkout.
FTC Chairman Andrew N. Ferguson issued a separate statement regarding this action. The order was filed in U.S. District Court for Southern District of New York following unanimous approval by two commissioners.
This enforcement follows an Executive Order directing agencies like the FTC "to ensure price transparency at all stages of the ticket-purchase process." The lead staff attorney on this matter is Annette Soberats from the Bureau of Consumer Protection.
