San Juan, Puerto Rico - FEMA’s National Processing Service Center will continue to call survivors who applied for disaster assistance to follow up with their applications. Starting January 4, this auto dialer service will let the survivors know that their household has insurance, which should cover the disaster-caused losses due to hurricane Fiona.
Survivors will have up to 12 months from the date of their application to submit a signed appeal letter and the insurance settlement or denial letter to FEMA, to keep their application process moving forward.
If a survivor received an insurance settlement or denial, or if the insurance process is delayed more than 30 days, and still needs disaster assistance, they can:
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Upload insurance documents online at DisasterAssistance.gov
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Fax them to 1-800-827-8112
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Mail copies to FEMA, P.O. Box 10055, Hyattsville, MD 20782.
The auto dialer will not make calls on Three Kings Day (Jan. 6) in observance of the local holiday.
For several weeks, FEMA has been contacting survivors who are most in need for additional support to follow up with their applications, including those who may not understand how to document ownership or occupancy, services calls, transportation, insurance, and unknown damage. To date, FEMA has made more than 21,782 of these calls, which have resulted in the approval of nearly $1.9 million disaster grants for individuals and family households still recovering from the effects of Hurricane Fiona.
To date, FEMA has provided through its Individual Assistance program nearly $592 million in disaster grants to support the recovery of nearly 722,000 Puerto Rico households.
If you have any questions or concerns about these calls, call FEMA’s helpline at 1-800-621-3362. If you use a relay service, such as video relay service (VRS), captioned telephone service or others, give FEMA the number for that service.
Source: Department of Homeland Security, Federal Emergency Management Agency
