WASHINGTON – The Biden-Harris Administration has unveiled a final rule designed to shield airline passengers from unexpected junk fees when purchasing tickets. U.S. Transportation Secretary Pete Buttigieg emphasized the importance of transparency, stating, "Airlines should compete with one another to secure passengers’ business—not to see who can charge the most in surprise fees."
The rule mandates that airlines and ticket agents disclose fees for services such as checked bags, carry-ons, and reservation changes upfront. This measure aims to prevent consumers from falling victim to hidden fees that can significantly inflate the cost of air travel. Secretary Buttigieg estimates that consumers could save over $500 million annually thanks to this initiative.
The Department of Transportation (DOT) recognized the surge in airline revenue from baggage fees in recent years, prompting the need for clearer fee disclosures. DOT determined that the complexity of extra fees often confused passengers, necessitating action to protect consumer interests.
The final rule not only requires upfront disclosure of critical extra fees but also mandates that airlines and ticket agents explain fee policies before purchase. Additionally, airlines must share fee information with relevant companies to ensure consistent pricing across different platforms. The rule also addresses seat selection fees, ensuring that consumers are aware that seats are guaranteed and not an additional expense.
Furthermore, the rule prohibits airlines from using bait-and-switch tactics by advertising misleading discounts. It aims to provide consumers with a clear understanding of the total cost of their airfare, including all mandatory fees.
Under the Biden-Harris Administration, DOT has prioritized consumer protection in the airline industry. Secretary Buttigieg's efforts have led to significant fines against airlines for consumer violations and the return of billions of dollars in refunds and reimbursements to passengers. The Administration has also secured commitments from major U.S. airlines to provide free rebooking, meals, and hotel accommodations during significant delays or cancellations.
In addition to the finalization of rules to address surprise fees, DOT is working on proposals to ban family seating fees and ensure passenger compensation in case of flight disruptions. The Department is also focusing on enhancing the rights of passengers using wheelchairs for safer and more dignified travel experiences.
The complete final rule on ancillary fees can be accessed on the DOT's website, along with information on airline passenger rights and regulations. Airlines and ticket agents have varying implementation periods for different provisions within the rule, ranging from six months to two years.
For more details on the final rule, visit https://www.transportation.gov/airconsumer/latest-news and regulations.gov using docket number DOT-OST-2022-0109.
