U.S. Transportation Secretary Pete Buttigieg delivered remarks at Washington National Airport to announce two final rules aimed at enhancing consumer protection for airline passengers. The rules, part of the Biden-Harris Administration's efforts to promote fairer and more transparent markets, will provide automatic cash refunds to passengers owed refunds and protect consumers from surprise airline fees.
In his speech, Secretary Buttigieg expressed gratitude to advocates and stakeholders in the aviation industry, highlighting the collaborative effort that led to the development of the new rules. He acknowledged the work of the Department's Office of Aviation Consumer Protection in assisting passengers and emphasized the significance of the new regulations for America's flying public.
The first rule mandates that airlines must provide automatic refunds to passengers within seven days in the event of flight cancellations or significant delays, without the need for passengers to navigate through cumbersome processes. Additionally, the rule ensures that refunds are provided in cash by default, offering greater clarity and ease for passengers.
Furthermore, the second rule aims to protect passengers from unexpected fees by requiring airlines to disclose all additional charges upfront, including fees for checked bags, carry-ons, and changes, enabling consumers to make informed decisions and potentially saving Americans over half a billion dollars annually.
Secretary Buttigieg highlighted the administration's broader efforts to improve the overall passenger experience, from enhancing transparency during booking to ensuring safety and peace of mind during travel disruptions. He emphasized the importance of enforcing passenger rights, citing record penalties imposed on airlines for consumer violations and the significant amount of refunds and reimbursements returned to passengers.
Looking ahead, the Department of Transportation is committed to further expanding passenger rights, with initiatives in progress to safeguard the rights of wheelchair users and prohibit airlines from charging families additional fees to sit together. These efforts align with President Biden's vision for promoting competition and consumer protection across various industries.
In conclusion, Secretary Buttigieg affirmed the administration's dedication to enhancing the affordability and convenience of air travel and other essential services for all Americans, reflecting a commitment to prioritizing consumer rights and fostering a more competitive marketplace.
