The U.S. Department of Homeland Security launched a new hiring initiative to improve customer experience and enhance service delivery.
The agency will hire new staff to improve customer experience in areas such as air travel, helping disaster survivors apply for assistance and submitting citizenship and immigration service applications, the agency said in a Sept. 8 news release. The initiative is a result of President Joe Biden's Executive Order 14058: Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.
"I have made it one of our Department's top priorities to modernize our delivery of services by harnessing technology and other innovations," Secretary of Homeland Security Alejandro N. Mayorkas said in the release. "Together, we can improve the customer experience for the millions of individuals with whom we interact every day, while advancing equity, protecting individuals' rights and liberties and increasing our openness, transparency and accountability."
"I left Silicon Valley for government service to be able to use my skills to serve my country and help those in need," DHS Chief Information Officer Eric Hysen said in the release. "We are asking technologists from across the country to consider the call of public service to make a significant impact in the lives of travelers, disaster survivors, those accessing citizenship and immigration services and the many other customers who depend on DHS for critical services."
DHS interacts with the American public more frequently than any other federal agency "from travelers moving through our air, land and seaports and businesses importing goods into the country to those applying for citizenship," the release said.
